Service
Global Services
Drawing on extensive overseas experience, we offer services that best fit the local needs
Toshiba Automation Systems Service offers its services not only in Japan but also in some 20 countries and regions overseas. The Call Center is available 24/7. Via the Okinawa International Logistics Hub convenient for overseas shipments, we deliver requested parts within a few days. We network closely with maintenance companies in each country and region, and our customer engineers visit sites to provide support when necessary.
Countries and regions where our services are provided
Services encompassing a system's entire life cycle from parts supply to overhaul
Our after-installation services can be tailored to suit the needs of each customer to support stable operation. Our service offerings include training for local sales agents and maintenance companies; technical assistance hotlines; collection and analysis of equipment operating data; and quick replacement and repair of parts. These services are designed to reduce various workloads on sales agents and maintenance companies.
- TOSHIBA AUTOMATION SYSTEMS SERVICE
-
- Sales Agent
- Maintenance Company
- Customer
Basic Services
As our basic services, we provide technical support via email and phone.
Spare Parts Ordering
Customers can order our recommended spare parts.
Optional Services
We offer maintenance services that are highly acclaimed by sales agents and maintenance companies. You can select services according to your needs.
Training Service
We offer advanced training services to assist sales agents and maintenance companies in improving their technical capabilities for troubleshooting. The specific details of our training programs are determined through consultation with sales agents and maintenance companies.
On-site Service
If requested by sales agents or maintenance companies, we can immediately send our support engineers to a customer's site. This not only helps reduce machine down time and lost efficiency in the event of technical trouble but also makes it possible to provide even more advanced services to customers.
Preventive Maintenance Support
We analyze the log data collected from an operating equipment and, based on the result of analysis, propose solutions according to the selected preventive maintenance (PM) options. A dedicated data analysis tool is utilized to examine the equipment status. A PM report is submitted to the customer.
Inspection Service
We examine the equipment operating conditions in order to determine whether any re-calibration or parts replacement is advisable to maintain normal operation. An inspection report is submitted to the customer.
Repair Service
In the event of a failure that cannot be repaired on site, the equipment is transported to our repair center. We determine the extent of repair needed and provide a quote. Upon completion of repair work, the equipment is immediately returned to the customer's site.
Overhaul Service
For a longer life of your equipment, we provide overhaul service at our repair center. We examine the extent of overhaul required and provide a quote together with overhaul details. Upon completion of the overhaul work, the equipment is immediately returned to the customer's site.
Contact Us
Feel free to contact us for any inquiry about our service or request for quotation.
Contact Us