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Contacts for Inquiries

Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. (excluding national holidays and company holidays)
Kawasaki Ekimae Tower RiverK, 12-1, Ekimae-honcho, Kawasaki-ku, Kawasaki-shi, Kanagawa 210-8541, Japan
General Affairs Division, Toshiba Automation Systems Service Co., Ltd.
Inquiry Form
Inquiry From for Banknote Processing Systems
Inquiry Form for others
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Important Considerations before Making an Inquiry

Please consent to the following before making an inquiry.

  • Personal data protection manager

    The Chief Privacy Officer of Toshiba Automation Systems Service Co., Ltd. (“TASS”) is the General Manager of the General Affairs Division.

  • Intended use of personal data

    TASS uses your personal data to respond to your inquiry and to provide you with information related to the products you have inquired about.

  • Provision of personal data to third parties

    TASS will not disclose your personal data to third parties except when you have given a prior consent to the disclosure or when required by laws and regulations.

  • Consignment of the handling of personal data

    When consigning the handling of personal data to an outside contractor, TASS will select a company that meets the personal data management standards specified by TASS and supervise the contractor to ensure appropriate handling of the personal data.

  • Disclosure etc. of retained personal data, disclosure of records of provision to third parties, and contacts for inquiries

    Concerning your own personal data, you may request disclosure, notification of purpose of use, correction, addition, deletion, erasure, cessation of use or cessation of provision to third parties, and disclosure of records of provision to/from third parties. In that case, please contact the above Contacts for Inquiries.

  • Voluntariness

    Please be aware that some of the services TASS provides cannot be used if you do not provide personal data.

  • Acquisition of personal data by methods not easily recognizable by the person to whom the personal data refer

    The TASS website uses cookies to improve the website content and the services TASS provides to better satisfy its customers, but data with which individuals can be identified are not included.

  • Other matters
    1. TASS’s response to you is intended for your personal use only. Please refrain from diverting or making secondary use of such response in part or in whole.
    2. If you are under 16 years of age, you must obtain the consent of your parent or guardian before contacting us.
    3. Please note that TASS will respond to inquiries received on Saturdays, Sundays, public holidays, during the year-end or New Year holidays, or on company holidays or after business hours on the following business day or later.
  • Privacy Policy

    If you would like to know more about TASS’s policy on the handling of personal data, please visit the Privacy Policy page.